Refund policy

At Amarvira, we are committed to ensuring customer satisfaction with our Ayurvedic products. If you are not entirely satisfied with your purchase, we’re here to help with our return and refund policy outlined below.

---

1. Return Policy

1.1 Eligibility for Returns

You may return products within 7 days of receiving your order if they meet the following conditions:

• The product is unused, unopened, and in its original packaging.
• The product is not a perishable or hygiene-related item (e.g., personal care items).
• Proof of purchase (order receipt or invoice) is provided.

1.2 Non-Returnable Items

Certain items are non-returnable for hygiene and safety reasons, including but not limited to:

• Opened or used products.
• Products without original packaging.
  

1.3 How to Initiate a Return

To request a return, please follow these steps:

1. Contact our customer support at amarvira@gmail.com within the return period.
2. Provide your order number and a brief reason for the return.
3. Our team will guide you through the return process and provide shipping instructions.

Return Shipping: Customers are responsible for return shipping costs unless the product is defective or received in damaged condition.

---

2. Refund Policy

2.1 Refund Eligibility

Once we receive and inspect the returned product, we will process your refund if:

• The product meets all return eligibility criteria.
• There are no signs of damage, tampering, or use.

2.2 Refund Process

• Approved refunds will be credited within 15 business days after we receive the product.
• Refunds will be credited to the original payment method used during the purchase.
• Shipping charges are non-refundable.

2.3 Late or Missing Refunds

If you haven’t received a refund after the stated processing time:

1. Check your bank account or credit card statement.
2. Contact your payment provider, as processing times may vary.
3. If you still have concerns, please reach out to us at amarvira@gmail.com.

---

3. Damaged or Incorrect Products

If you receive a damaged or incorrect product, please contact us within 15 days of receiving your order with:

• A clear photo of the damaged or wrong item.
• Your order details.
• Exchange/replacement product will be within 5 business days

---

4. Order Cancellations

Orders can be canceled within 24 hours of placing them, provided they have not been shipped. Once shipped, the order will follow our return policy guidelines.

---

5. Contact Us

For any questions regarding our Return and Refund Policy, feel free to contact us at:

Amarvira

3037, Palledium mall, yogi chowk, Surat,395006

amarvira@gmail.com

+91 98248 48145